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Common service patterns


Common service patterns are a shared set of guidelines and best practice to enable new ways of delivering the same types of experiences.

Our services share similar types of transactions, interactions and usage of tech platforms. But many are designed and implemented differently and offer users inconsistent experiences.

Common service patterns can be used to design and implement improved experiences at scale.

Find out more about our work by reading our blog.

Using service patterns

The steps below are a common approach to help apply a pattern to a service. To get the most from the library: